Order Logistics

Shipping Policy

Everything you need to know about how your order is processed, shipped, and delivered. Read before ordering.

Ships via FedEx Full Tracking Flat-Rate Options Saturday Delivery Available

01. Processing Times

Orders are processed after manual payment is confirmed. Processing time begins once payment verification is complete — not when the order is placed.

Stage Timeframe
Payment verification Same day or next business day
Order processing & packing Same day
Tracking notification Emailed when FedEx label is created
ℹ️ Processing times may be extended during high-volume periods. We will notify you by email of any significant delay.

02. Shipping Rates

We offer flat-rate shipping options via FedEx. Rates are displayed at checkout.

Method Est. Transit Rate
FedEx Express Saver 3 business days 13.00
FedEx 2-Day 2 business days 16.00
FedEx Standard Overnight Next business day 38.00

All rates are flat-rate. Final rates appear at checkout before order confirmation.

03. Carrier & Tracking

All orders ship via FedEx. Labels are generated and tracking numbers are emailed as soon as the label is created.

Tracking Email

You will receive a tracking number by email when your FedEx label is created. Use it at fedex.com to monitor your shipment.

Label via Shippo

We use Shippo for FedEx label generation. All tracking is through the official FedEx tracking system.

04. Saturday Delivery

📅
Saturday delivery is available where offered by FedEx. Not all delivery addresses qualify. Saturday delivery options, where available, will appear at checkout. If Saturday delivery is required, select the appropriate FedEx service at checkout. Saturday delivery availability is determined by your delivery zip code and FedEx service area.

05. Shipping Restrictions

Due to varying state and local regulations, certain products may not be available for shipment to all locations. It is your responsibility to confirm that the products you are ordering are legal for receipt and possession in your jurisdiction before placing an order.

⚠️
Restricted Locations:
Alabama, Arkansas, Connecticut, Indiana, Louisiana, Vermont and Wisconsin.

This list may change without notice as regulations are updated. We will not ship to locations where the ordered product is known to be restricted. Orders placed to restricted locations will be cancelled and refunded.

If you are uncertain about the legality of an order in your location, please do not order until you have confirmed with appropriate legal guidance. This is not legal advice.

06. Returns & Refunds

stoutlabz.io/returns-policy

📋 No returns on consumable botanical products; exchanges or store credit on damaged/incorrect shipments; no refunds

07. Shipping Support

For tracking questions, delayed orders, or address issues, contact support with your order number.

Support responses: 1–2 business days. Always include your order number.

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